빌라 토르토렐리

중국의 민박(B&B) 수준인데 주인이 별장을 사서 방으로 바꿔 호텔로 사용하고 있는데 시설이나 서비스가 호텔에 비해 많이 떨어진다. 위치는 소개만큼 편리하지 않습니다. 기차역에서 도보로 정말 오랜 시간이 걸렸습니다. 나중에 우리는 택시를 탔습니다. 프론트 데스크도 없고 서비스 직원도 없습니다. 유일한 베트남 여성은 Ruoying Ruoxian입니다. 그녀를 만나는 것은 운에 달려 있습니다. 체크인 첫날에는 프론트 데스크가 없었고 문을 부르고 초인종을 누를 수도 없었습니다. 우리가 처음 빌라에 들어갔을 때 결국에는 작동하지 않았습니다. 우연히 그 사람들이 나갔고 우리는 매우 수동적으로 들어갔습니다. 방은 사진만큼 좋지 않습니다. 시설이 오래되었고 화장실 공간이 비교적 넓습니다. 유일한 밝은 점은 빌라의 보안은 좋지만 도움이 필요할 때 전혀 응답을 받지 못합니다. 대체로 여기에 머무르는 것을 권장하지 않습니다.

웨이터들은 친절하고 객실은 잘 갖추어져 있고 깨끗하며 주변 환경이 아름답습니다. 기차역과 관광명소와 가까워서 매우 만족스러운 경험입니다.

위치와 주차 편의성을 고려한 탁월한 선택입니다. 중심지에서 도보로 10분 거리.

괜찮은데 체크인 시간도 없고 체크인하는데 19유로가 나오네요.

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

とても素晴らしいホテルです！スタッフの女性はとてもフレンドリーで笑顔が素敵です！また、駅までの行き方についても快く教えてくれました！朝食のチーズが絶品！