릴리움 호텔 플로렌스(Lilium Hotel)

제공되는 서비스에 대한 사기. 전용 욕실이 딸린 트리플룸 예약 시 예약하세요. 도착 시 복도 끝에 욕실을 갖춘 트리플룸이 있습니다. 호텔은 이러한 불편함을 전혀 명시하지 않았으며 우리 예약에 맞는 숙박 시설을 제공하여 이 문제를 해결하고 싶지 않았습니다. 호텔이나 예약으로부터 보상을 받지 않습니다(45분의 전화 통화에도 불구하고). 이 의견은 우리의 유일한 논쟁 수단입니다. 목공을 통해 들어오고 벽을 타고 흐르는 비는 말할 것도 없습니다. 부정직함과 악의로 인해 절대 피해야 할 호텔입니다.

서비스는 끔찍합니다. 우리는 오후 8시에 체크인을 시도했습니다. 공개 리셉션은 없습니다. 모든 문이 닫혀 있습니다. 아무도 전화를 받지 않습니다. 문 앞에서 40분을 기다렸고 다른 사람들과 함께 리셉션이 왔습니다. 리셉션은 여러 호텔에서 공통적으로 사용되는 것으로 보이며 그녀는 언급되지 않았거나 연락처 정보가 제공되지 않은 다른 호텔에 머물고 있습니다. 우리가 얻은 방은 마지막 방인 것 같았고 나중에 그것이 최악의 방이라는 것을 깨달았습니다. 이 객실에는 욕실이 딸려 있지 않습니다. 복도 아래쪽에 욕실이 있으며, 욕실을 열고 닫으려면 열쇠를 가지고 다녀야 합니다. 당신의 방도 마찬가지입니다. 화장실도 깨끗하지 않아요. 목욕 비누나 샴푸는 제공되지 않습니다. 브런치 음식은 괜찮고 아침에는 모든 문이 열려 있고 체크인을 위한 서비스가 제공됩니다. 그러니 체크인을 위해 늦은 시간에 오시는 경우 주의하시고 저희처럼 객실에 욕조가 딸려 있는지 확인하세요.

허름한 방, 제대로 관리되지 않음. 찢어진 커튼, 벽에 난 구멍, 볼 수 없는 에어컨, 소음, 망가진 설비, 방에 욕실 없음!!!! 예약 시 명시되지 않은 조건!! 10미터가 넘는 방 밖에 있는 욕실. 부끄러운!! 노출된 파이프, 크기는 1 x 2미터 정도일 수 있습니다....

Perfect hotel for travelers. A walkable distance from main attractions and super close to the train station. Staff is awesome. Highly recommended

The staff are very helpful and friendly. We arrived late in the evening and the staff was still very patient in explaining all the things to us, gave us a quick overview of where to visits, and answered all our queries. The room and toilets were clean and they would keep them clean every day. The breakfast was free. It was rich and delicious, especially they had different choices of juice. Also, they would refill the food and drinks even when it was close to closing time, to ensure we had plenty of food to choose from. The only down side is that our toilet and room was separated. Probably I overlooked it when I did the booking, or the website did not state clearly. Anyway, it was manageable. Therefore, one may need to be careful where the private toilet is when doing the booking. Last but not least, the location is very good. It is near to key attractions and the train station. Also, we joined a local tour to Tuscany, and the meeting point was just below 10 minutes walk away. It was especially good when considering that the journey started at 7:45am. Overall the stay was a pleasant one.

Amazing location right next to the Train station. Very welcoming staff and Breakfast was very good. The room and bathroom smelled bad.

I can’t speak highly enough of Hotel Lilium in Florence. Only around the corner from train station, restaurants, markets. The rooms are perfect, basic but perfect, breakfast was top notch and the staff were exceptional especially Eva and Sano. They were More than accommodating as I was travelling with my parents who are in their 70’s and my son who is 10 for my sisters wedding and were so helpful with anything we needed. This hotel is 10/10

In my last 2 decades of traveling, this is probably the worst hotel I have visited. I got there at 7pm on a Thursday, no one was at the desk, and the gate was lock. No lobby. No place to leave your luggage. You are basically on the sidewalk. Apparently, I missed the email where they notified me that I needed to walk a block away to check in in a different hotel. After many flights of stairs in a different hotel and knocking in any doors I could find, I finally found someone who called a hotel staff to the location (took 2 hours). He came over and led me to a room with a row of beds that smelled terrible and was 90o degrees. We attempted to plug something in a wall and got buzzed. Lights went out. Candidly, it didn't feel safe. We lasted about 10 minutes in the room and decided to leave for another hotel.

The close proximity to the train station is good and bad. Convenient, but brings a seedy feeling around the hotel/building. A homeless guy was sleeping, just outside the front gate to the building, as we left in the morning.