더 웨스틴 엑셀시어 피렌체(The Westin Excelsior, Florence)

위치가 전략적이고 풍경이 쾌적하며 여행이 편리하고 아침 식사가 맛있고 풍부하며 프론트 데스크와 레스토랑의 서비스가 따뜻하고 사려 깊습니다.

서비스가 매우 열악했습니다. 아침 5시쯤에 화재경보기가 울려서 거의 8시까지 계속됐는데, 호텔측에서는 아무런 설명이나 사과도 하지 않았습니다. 아침 식사에는 사람이 많았고 서비스가 거의 없었습니다. 집은 매우 오래되었습니다. 펜트하우스 스위트룸은 멋진 테라스 전망을 갖추고 있지만 그 외에는 아무것도 없습니다. 이탈리아의 전반적인 호텔은 매우 열악하다고 생각합니다. 가격은 아직도 많이 비싸네요.

設施：好 衞生：好 環境：好 服務：好 位置好 景觀好

服務不錯房間乾淨

不錯的酒店

非常非常開心

Vittoria at the front desk was great! Appreciated her great customer service. We messed up on our reservation and needed to stay an extra day. The hotel was almost sold out. She said she would leave a note with her manager to see what she could do to help. Her manager (sorry not sure on their name) kindly extended us at our discounted rate! It was so appreciated! Cute little terrace area as well!

My family has been blessed to travel extensively internationally and just completed an 8 day stay at the Westin occupying 4 rooms. From the beginning of reservations to departure we all agreed this was the most professional and friendly hotel we have had the pleasure of visiting. From the reservation desk, front desk, concierge, housekeeping and various dining options, this was the finest hotel we have visited. We have stayed at the Westin previously and found the service and staff consistently outstanding. This was our 5th visit to Florence & we schedule our visits so we may stay at the Westin.

We stayed for 3 nights recently and were pleased with the hotel, the staff, the dining and enjoyed. The room was clean, with a comfortable bed and decent size bathroom. The staff was attentive and helpful. I also enjoyed the location of this hotel -- very close to shopping and also right next to the beautiful river area. I would recommend and also use again if we return to beautiful Italy.