This feels like a newer property and if this is a new layout for all Springhill Suites I will avoid them in the future. Here are the issues - Most Springhills have a counter area kitchenette. This one did not. It had a very small space for a fridge and microwave and that’s it. - There was no nightstand on one side of the bed. This is a HUGE inconvenience as there is no place to put eyeglasses, to put your phone, to keep a bottle of water. It costs so little to put a basic nightstand, why in earth choose not to do it - The toilet is in one very small space with a TINY sink. The shower is in a completely different room. I have never seen this before and it was very inconvenient - The wife was not working properly during our stay. I tried for 15 minutes to log in and it never worked. Walked down to the front desk and was told they were having issues and they told us a code to use for log in. First of all, if they knew there were issues they should have told us when we checked in. Secondly, the code did not give me the higher speed internet I am supposed to get for free as a Platinum member of their rewards program. Finally, the internet service was noticeably slow at times during our stay. - The pillows on the king bed were also very small. I’ve never seen hotel pillows this small before. Another terrible place to be cutting cost - on the Bonvoy App, it allows you to make special requests before arriving. We requested 2 days xtra pillows and an extra bottle of lotion via the app. The pillows would have been especially helpful given the miniature size of the pillows on the bed. This hotel COMPLETELY IGNORED those requests. I will say the folks at the front desk were friendly and the hotel is in a convenient location. My wife and I are having a house built in the area and had this hotel been acceptable, we would have stayed there in all our future trips during the 6-8 months of construction. However, given how they have cut corners on the room layout and amenities, and the fact that they ignored our requests made via the app, I have already booked another hotel for our upcoming trip
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