홀리데이 인 익스프레스 & 스위트 플로렌스(Holiday Inn Express & Suites Florence I-95 @ Hwy 327)

Clean comfortable rooms, goof breakfast.

We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. ******* customer service was helpful, but also limited in what they could do with no manager on duty.

Customer service was bad. And the room was smelling bad. Shower was dirty. I will never stay again

Travelocity card would not send payment to the hotel for me to check in. Although this was very inconvenient the receptionist was very nice and also the manager in the morning to get my reimbursement setup.

Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.

Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.

The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.

Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.

The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.