알펜호텔 필름

Extremely friendly staff. We really felt like home. The family room was spacious with a great terrace. The breakfast buffet had wide range of choices with a really good coffee. We are defintely coming back! Thank you for this great service.

The Spanish general manager Carlos told us that internet was available throughout the hotel when he knew there was not. When I others complained, he was rude and abusive as well as being a liar. All the other staff were friendly apart from the general manager. There were no ***** toilets on the ground floor and you had to go to your room if you wanted to use the toilet. The hotel is not suitable for disabled people with steps everywhere. the grounds were covered with brambles and weeds and gave the place an uncared look. In the room there was a shower over a bath tub but very difficult to access the taps. Very slippery bathroom floor. Bathroon had 2 soap dispensers but I could not get soap out of either. The bedside light was so dim it was impossible to read anything in bed. The desk had room for a fridge but there was none. There was no fan or air conditioning despite the temp being in the 30s outside.All rooms had a balcony. The evening meal consisted of a starter (2 days soup and 2 days rabbit food) main course and desert. Drinks were charged to your room and when paying the bill found them expensive.The main course had generous portions. Breakfast was in buffet style with cereal/yoghurt. Cold meat and cheese, rolls/bread, butter/margerine, jam. No eggs of any kind. 2 drinks machine for coffee with one machine had hot chocolate which was so sweet it was undrinkable. multi vitamin juice and orange juice was available.