홀리데이 인 익스프레스 & 스위트 파이어스톤 롱몬트 바이 IHG

This was one of my favorite places I’ve stayed. So clean and everything was so nice. Nice, quiet ‘roomy’ rooms. A great variety of items for breakfast.

Das Hotel liegt verkehrsgünstig an der I-25 in einem zweckmäßigen Neubau. Das Foyer ist genauso modern gestaltet, wie die Zimmer. Der Weg dorthin kann über den einzigen Aufzug aber schon etwas länger sein. Zur Ausstattung gehörten auch ein Fitnesscenter, ein Pool sowie eine Wäscherei - nahe des Aufzugs etwas versteckt. Das Frühstück war abwechslungsreich und variierte beim zweitägigen Aufenthalt leicht. Zu Eiern gab es Würstchen oder gebratenen Speck, Cerealien, Bagels, Waffeln und Obst. Besonders lecker waren die frischen Zimtschnecken.

Bad,Bad,Bad. Bad attitude Bad Service Bad experience. The elevator was broken we were informed after the room transaction. We had to slog our luggage up three flights of stairs. No offer to assist. When we got to our room the keys did not open the room. Went back downstairs to have the keys reprogrammed only to find no one at the front desk. Waited waited finally called out loud twice hello is anyone working? No answer so I peeked around the corner of the desk to see if anyone was available. A very unfriendly blonde young lady came out from behind the partition very curt very rudely stated that she would have us escorted off the premises. Great way to treating a 66 year old veteran as if I was a ****. No people skills on display no hospitality skills no customer service skills. I recommend retraining or a different career might be a better option for her. This whole experience started off poorly I think because we used *******. She stating that if we are planning to stay a second day not to use *******. We have always enjoyed other Holiday Inn locations but not this one. Hospitality is not this person best quality ..

Overall was nice and clean. But the elevator was not working. This made it difficult for us “older “ folks to take luggage up the stairs. Then the outer end door didn’t respond to the key card to allow us to reenter necessitating to walk around to the front entrance. It was also confusing with the name “Firestone Longmont”. GPS took us to the Holiday Inn express Longmont about 30 min away

And just to follow up on the carbon monoxide leak. The device I was using is called a “ Sensorcon Inspector: Intrinsically Safe Carbon Monoxide” it’s a very sensitive accurate detector about $200. They came back to me and said there was not a leak and we’re very rude to me actually. However, the detectors they’re using probably only go off at 50 ppm the reading I was getting in the room were 23 ppm. So from their perspective, there was nothing wrong and instead of checking to see if I was OK they were rude to me, but let me tell you what. 23ppm can do overtime. Well, 23ppm. Isn’t considered bad necessarily unless you’re spending a lot of hours in that area like a hotel room that’s right. The EPA recommends it be under nine for indoor use for an eight hour period. Otherwise symptoms will start to show up and can really negatively affect you if you’re sick or you’re a child. And yet these people not only treated me poorly and trying to charge me fully when I only spent five minutes in their place. And just so you know the moment I walked out of the motel the detector went back down to zero and maybe the fire inspector should get called to verify. They don’t seem to care about your health just your money.

I prepaid for a room with 2 queen beds and a sofa bed because we were going to have 6 people traveling with us. When I got to the property they had let someone else check into the room I had already paid for. Thankfully we had 2 people that couldn't make it so the room worked for what we needed it for, but if I pay for a room that I need that room should not be checked into by anyone but me. No compensation was offered, no partial refund, nothing was even offered to make the situation right. Pretty disappointed in that.