My wife and I were on our honeymoon in Fiji, and it was regrettable that our honeymoon had been ruined, to say the least, by our experience at Matamanoa resort. We both developed a severe rash over our four limbs after bedbug bites, it has been one months and the marks are still there.
On the first night of our stay, we already experienced itchiness, but we thought these were due to mosquito bites. On the second night, at around 0230, our rash got much worse and we couldn’t sleep due to the itchiness and pain. We then searched our bedsheet and found a couple of bedbugs, which were clearly the cause of our rash. We immediately rushed out to the reception, but sadly nobody was on duty. We stayed up all night and finally was able to speak to your staff at the reception at 0700. Though it was not until 0745 that a general manager, finally showed up to deal with this case. We then verbally agreed to have full refund and leave the island one day earlier.
Con:
- This is not a 4 star hotel definitely. Room is poor and worn down ( and have bedbugs)
- Food is basic and small portion but expensive
- Hygiene level not up to standard ( I saw a big mouse running in the bar, and cockroach outside my room )
- Nobody (not even a security guard) on night duty so no one will deal with the emergency.
- Inattentive service and fail to restock towel in room
Pro:
- Full refunded after negotiation
번역