Staff were helpful but unfortunately The hotel is old and run down. After complaint due to PowerPoints falling out of walls, no hairdryer, mattress sagging and flat and no air conditioning we were moved to a different room. Still issues with PowerPoints loose in the wall and the power coming to them intermittently so the phone charge is on and off but the whole hotel has no air conditioning. Although advertised to have it, only the heating is available. Travelling for 30 days, this is the worst hotel we have come across. Very very disappointing. I am unsure how is has been appointed 5 stars.
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