프리미어 인 판버러 웨스트 - 사우스우드

The rooms were too hot and could have done with a portable air conditioners. I had to check out a day earlier due to the unbearable conditions of the room. On the Saturday, the restaurant closed and the beer garden closed too. There was no where to hang out and we're forced into the baking rooms. I couldn't stay and had to leave.

Stayed for two nights during the hot weather. The room was unbearable as there was no aircon, just a couple of hand fans which just pushed around hot air. On the second night we actually went and slept in the car for a few hours as it was actually cooler than the room. However, that said, Charlotte, the receptionist, could not do enough for us; she was very friendly and kind and could not apologise enough for the non-existent wifi and lack of air conditioning - all clearly nothing to do with her at all. Lovely young lady and an asset to your hotel. Wifi was non existent, as already mentioned, as was the phone signal, so that was fun. The room itself was basic but ok for our needs, decent shower, bath, etc. Monkey Puzzle pub was great, lovely staff and a nice large garden to enjoy your ice cold beer. Food was OK for a pub chain - ping food - reasonably priced for what we got. Sort yourselves out, Premiere Inn, it’s 2025 and you should have decent FREE wifi for your guests as well as air conditioning… all this climate change and stuff we’re constantly told about… 🙄

Charlotte has made my stay brilliant! She has been nothing less than helpful and polite. Nothing was too much when asked!

Charlotte was very helpful and accommodating in changing my room. I was staying for a week and wanted to make my stay comfortable as I was on business. Staff are very nice in the brewers fayre as well.

Good location - pleasant hotel - usual Premier Inn standard - Good Staff - Great Breakfast - BUT usual SLOW INADEQUATE Fee WiFi! As usual had to pay and upgrade the WiFi. If you are going to offer, and promote, Free WiFi as being available then it really ought to be better than UNDER 1Mb Speed!

Dated and tired. It wasn't unclean, but by the very nature of how old it is it didn't feel top notch. Damp in the bathroom, which itself felt incredibly basic, shower over the bath tub. Two fans in the room to compensate for the air con being out of order, this wasn't advised to me at check in. Fire alarm went off at 6.45am, no acknowledgement or apology given