펜서콜라 가족친화형 호텔

We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.

This was our first day at the Hyatt and our first trip to Pensacola as we were evacuating for a hurricane. It was such a stressful event but from the moment we arrived at the Hyatt every single staff member was so helpful and courteous. The rooms were clean everything at the hotel was taken care of and we were traveling with pets so that was a big bonus for us. I couldn't recommend them more. Great job Hyatt

여기 장례식을 위해 실제로 호텔이 우리에게 훌륭하다고 생각했습니다. 책상에 있던 Angela는 우리에게 동정심을 보여주고 가능한 한 편안하게 만들기 위해 나섰습니다. 호텔은 운 좋게 조용했고 우리는 여러 도보 가능한 식사 옵션을 가지고 있었습니다. 지역, 주차는 안전한 것 같습니다. 객실은 약간의 업데이트를 사용할 수 있지만 전반적으로 우리는 깨끗했고 거실과 주방이 있는 침실 2개에 감사했습니다. 그래서 우리는 가족으로 함께 머물 수 있었습니다.

Great food and service! I loved the hospitality from Katie! Awesome Hostess!!! I would definitely recommend staying here and I would not hesitate coming back here to stay again! Great service and kindness. The front desk and housekeeper were extra helpful and friendly. Thank you all for a wonderful experience!!!