세인트키츠 가족친화형 호텔

There is not a formal reception except way down the hill which requires a drive. No lobby. No sundry store or gift shop etc. so there is no running downstairs to grab medicine a bandaid a quick soda or snacks. Come prepared . We were told several time the staff has left for the day. You basically have to dial zero from your room to ask any questions. But if you are not in your room it’s hard to find staff to get answers to things. The rooms are built on heavy hills so walking back and forth to your room is for the physically fit. Same getting to the restaurant walking up 30 stairs. There were blackout ish curtains but the rooms are not insulated. It’s basically shutters with screens so the AC is not really cold. So hence sleeping with no covers. They provide down comforters which are too hot and no single sheet. Super cool rainforest experience close to trail head for hiking nice experience being in a whole house room with a cold plunge pool. The coffee was absolutely horrible Nescafé instant was best option in room and at restaurant. They did have couple tray champaign which was amazing. The bathroom is attached to most of the houses which means it’s outside and only curtains for privacy which blow in the wind and make you feel like your being watched bring clothes pins to put them together if you are modest. We would return but be better prepared for this type of property. Given the price we expected more.

Rude and very unprofessional service by RAMADA receptionist(refuse to give her name and wasn't wearing name tag and I will say GM also(again refuse to give name) . It was my bday today 7th March so my wife and I decided to relax in Ramada(I live on island) . From morning everything was going Smooth and very nice but just before leaving I went to settle bill in restaurant and the restaurant was with full of glass decorations pic is attached I was settling bill and my wife was sitting on sofa and my 2 year old daughter suddenly left mom to come to me and she hit glass VASE accidentally and it broke. I apologize them and I from my good heart I asked them if you want me to pay some amount for the VASE so the lady went to management(she said GM but refuse to give name) and came back to me saying I need to pay $400 usd for it. I got shocked as I have worked in hotels before and accident happened but hotel never charge or shown bad behavior to customers.After talking to them for a long and the lady went to management to ask again and management told me to pay $150 usd. I did my instant research online I asked the lady why you are charging me so much when the smiler VASE is available online for 29 usd(pic attached). I offered them double amount $60 usd or let me order the VASE and get it to you. They refuse and told me to pay $150 usd for it to close the matter. I request a lot and made them understand its too much money for me but the receptionist told me in very very rude way to pay instantly or I will call police and used some ****** words and told will not allow you to leave the property unless you pay. With forceful and rude behavior of staff I left with no other option but to pay $150 and leave from there as the spoiled my bday already (they knew it was my b'day by the way) . I would suggest people with kids do not enter this hotel unless you are ready to pay any amount to hotel for anything happens there with or without your fault. I wish all the best to owner of the property but in my life I will never visit hotel RAMAD again and also will educates my friends and family about this incident.