캐슬 호텔

The beds are soft, the room is clean, and the service is superb! I would attempt to list the staff by name, but inevitably I would leave someone off. Every single employee has been incredibly hospitable and genuinely eager to serve. In a world of poor customer service The Castle Hotel is a breath of fresh air! 10/10 would recommend this hotel. I look forward to returning.

Good quality food and good quality products in the rooms The Stay was lovely but bit noisy at the front bedrooms. So if you plan to stay here try and get a back room which will probably be quieter. ELLENA was amazing and is a credit to the company. We came for our uncles funeral as we do not come from the area. So when we arrived at 3pm to book a room we saw a young lady I think she may of been a assistant manager but she wasn't pleasant she did NOT have good customer service skills sorry to say. I told her about booking a room for the night as we were staying the same night she said the price I said to her the price is different on line . She then made me have to show her which I did . She then said that's because it's non refundable. I then said well we are staying today so there is no need for a refund as we're are actually here but her front desk skills is not a standard that we are used to and when we came back at 10pm from our uncles wake we tried to get into the hotel from the front door and didn't seem to be able to get in so we tried the door again and again and the girl opened the door and liturally said this door is not open atthis time and the back door should be used. We were ins hock we were not told this and the hotel hpurs we thought was it closed at 11pm not 10pm. So when she sadi we should of used the back door she was not happy. We also was not happy as we do not coem from this area and we was not told to use that back door at a certain time . In the morning we came down for breakfast and wow what a difference to be customer service that we had in the morning .A young girl called Ellena was outstanding her customer service is a credit to your business. If it wasn't for Ellena I would of only given a 1 star rating due to the first girl the day before but with the welcome in the morning from Ellena made my star rating to you more. So it's a massive thankyou to Ellena and also compliments to the chef on our good quality breakfast