오 앙시엥 태너리

Property parking wasn’t well defined, and outside looks nothing like the pictures. When we checked in they said we hadn’t paid for our room, which we have and they couldn’t fix it so we have to wait till the morning to fix the issue. Then we wanted drinks and went outside and the tables were dirty and the server forgot about us. It started raining so we moved inside and then we were completely forgot about. We had to ask for service 3 times before someone came to take our order. It was terrible service at the restaurant/bar. Our bathroom in our room has spiders in the corner, there is no shower curtain so our bathroom will have water all over the floor after 3 of us will be showering in the morning. We paid $217 after taxes, Not worth the price at all.

A great hotel but not the best welcome. I'd previously emailed with a couple of questions and requests - these weren't responded to and then at check-in the receptionist 'suddenly' found my email. I'd particularly booked the hotel because of the pool but you have to reserve time to use - which I'd requested in my email - so we couldn't use it. We then asked about having dinner outside - the receptionist so no tables were available -- so on our way out to find dinner, we did ask at the hotel restaurant if there was an outside table - and there was. Had a great dinner. Overall, it was great - just a poor welcome which needs to be improved.

Disappointed Not so good. Very lacking in customer service, seemed to be because we're Americans, kinda ignored us at dinner while everybody else received ok service. Advertised laundry facilities, but it was poor equipment and they were not wanting to assist us. English speakers beware.

Really well located hotel / spa / restaurant With assorted facilities , room was ok spacious But bland , nice & clean . Nice view of the river Small tv , only local channels. Restaurant lovely , wide selection, 3 different selections . Large carpark across footbridge.

The pool was a little cold, hammam not working, but I had an excellent stay!! Really enjoyed, you were all so friendly!

Very nice accommodations . Friendly staff. Great food!