노보텔 에를랑겐(Novotel Erlangen)

房間乾淨衞生，有中空花園，休息非常安靜，到城中心步行15 分鐘左右，餐館林立，購物方便。

サービスも朝食も良く、快適でした。

Alles hat super geklappt

Check in/out fast and easy. Staff is always friendly and customer focused. Rooms are superb and in good conditions. Housekeeping is doing a great job. Free WiFi is fast and stable enough for HD streaming. Indoor car paring for a good price. The Gym is good for cardio and a bit weight training. As a Accor diamond member I got more than I expected. My first hotel choice in this region! Many thx to all

My wife and I spent four nights at this hotel. We found the experience to be excellent. The staff consistently presented with a warm and supportive disposition. The place was clean and located well compared to the downtown area. Breakfast were of a very high quality (and quantity). From the hotel, we easily walked to the Marketplatz, the museums, restaurants, and malls. Getting to and from Erlangen was easy via an excellent train service. We recommend this hotel and its staff without reservation.

Staff response after finding cockroaches in my room was beyond acceptable and disappointing. No action was taken by staff, leaving the roaches in the room and offering a worst room than the one I already had. When mentioned that the room that was being offered was worst the reaction of staff was “This is what we have take it or leave it, claiming there were no more rooms on that same floor (not considering other options even after incident)

The sofa bed bedding was awful! Bedsheets are tiny for that kind of bed! The cleaning was ok. We were not amazed of the size of the room. Unfortunately one of us had to crawl or walk on the bed to the other side of the sofa! It is a shame! Otherwise was ok and probably we come back. The breakfast was really good!