Holiday Inn Express & Suites Pensacola W I-10

The location is kind of sketch. There was a stain in the bath tub and on some towels. There was also a baby roach crawling in the lobby area. Would not book there again,. Would spend the extra money to stay somewhere else.

The experience was like none other. The staff was friendly and the rooms were very clean. I recommend this location to all my friends and family.

(1) I give the morning breakfast and staff 5 out of 5 stars. (2) house keeping a 2 star rating. (3) the room was nice but poor lighting, window shade did not pull all the way down for privacy. note we where on the ground floor. no happy.

I felt terrible for the lady working the front desk. She was so nice and kind, and completely overwhelmed being the only person working. It seemed a bit abusive that she was the only one to help a line of people check in, deal with phone calls, etc. Our room smelled. Seemed like someone smoked in there, and there was a HEAVY perfume smell as though they were trying to cover it up. The couch had holes that looked like cigarette burns. Gross. Made the room feel very dirty. We were only staying one night so we just dealt with it, I did NOT bother the poor woman at the front desk about it, I know the hotel was already booked and there would've been nothing she could do. SO EXPENSIVE here to be so nasty. $270 for one night, it should've been $60. Motel 6 would've probably been nicer. I don't know that we will ever choose a Holiday Inn again, I was pretty surprised about this place as we've had good Holiday Inn experiences before.

Sounds proofing was very deficient and we did not sleep well. At nigh, we could hear the patron above us running around the room. Early in the morning, the patron next to us had music playing.

The property was not clean or maintained. I stayed for 3 nights and had to get my key card reactivated 3-4 times a day. The breakfast was cold and terrible. Overall, this was a very bad experience and I'm shocked that they are able to carry the Holiday Inn Express name. Staff person on check out only wanted to give excuses for the poor conditions. Also, Pool was not open, and I really don't think I would have used it anyway because of conditions. I feel that my comments will go nowhere, but just thought I would give my experience.

The hotel was ok, but we decided to go to a hotel with an indoor pool so we could swim and enjoy water time with the kids. The pool was closed for maintenance and nothing on any website said so. Also the room we were in had 2 tvs but one of those did not work and after the hostess came and tried to fix it the tv wouldn’t even turn on anymore. We were not offered any discount for our stay even after we told the desk person that the only reason we decided to stay at a hotel was for the pool. It was a very dissatisfying stay for us.

When we got there to check in at the check in time, our room was not ready. We kept being told it would be 15 minutes, then another 15, and then it was a hour or more past check in time when we were able to go to our room.

Friendly staff. Clean. Good breakfast options and good area around hotel