더 329

Do not book this stay! On Saturday at 2 in the afternoon we were told we would be moved to a different location. Which is late notice but understandable due to a broken bed. However once we arrived at the new location we were appalled. Initially the front door had been kicked in. Then we made it to the bedroom where bedding was dirty and clearly hadn’t been changed since last used. It was also falling apart. The bathroom had sticky stains on the floor alongside mould in the shower, tap and window. The mould continued to the kitchen. Where the window had mould on the handle. Additionally, the extractor fan was coated in grease and hadn’t been cleaned in a long time. Furthermore, there was a pram in the hallway blocking our entrance and would have been a safety hazard if an evacuation were required. Finally, entrance had constant people in and out which made us feel very unsafe. We then booked a hotel elsewhere and left the your establishment at midnight after arriving there at 23:30.

Check in delayed for 10 hours on arrival When I arrived at the property and called to get the code for the apartment, I was suddenly informed that something was seriously wrong with my room and that my check-in would be delayed—possibly by up to 10 hours. This came as a complete shock, especially since I had spoken to them just 30 minutes earlier, and everything was supposedly fine at that time. They told me I had two options: either wait the full 10 hours or cancel my booking and receive a refund, no alternative accommodation, After a long journey, being left in this situation without support or a backup plan was incredibly frustrating and unprofessional.