더블트리 바이 힐튼 엘패소 다운타운/시티 센터(DoubleTree by Hilton Hotel El Paso Downtown)

숙박은 문제 없이 훌륭했습니다. 시내의 모든 편의 시설에 편리하게 위치해 있습니다.

酒店位置便利，客户乾淨

Adequate. But more insulation or something needs to be built into the walls for rooms that are adjacent to the elevator shaft. Unfortunately, those rooms reminded me of being above a subway station. Had a job interview and had to make sure I got a good night’s rest, and that wasn’t going to happen with elevator weights and pulleys running 24/7 a few feet away from me. Fortunately, the staff was more than accommodating in setting me up in a different room! That room needs a new lock and sometimes wouldn’t work because the keycard could slip into places it shouldn’t, but the staff was made aware of and helped with that too! Even housekeeping went out of their way to solve problems! Thank you!

Nice hotel. Convenient to downtown. When we checked in the young lady was by herself and it was busy…overall staff were wonderful but the heat in our room did not work. It was an icebox and no extra blankets.

Location was convenient, right off the freeway . We checked in at 10 pm and told front desk that our heater wasn’t working in our room. We were still waiting at 11:15 pm for someone to fix it. Maintenance guy came and looked at it and said he was going to get his tools and we didn’t hear anything else from him. We finally went back downstairs because the phone wasn’t working in our room and they gave us a new room.

Double Tree is a nice hotel set up and amenities. It’s however a little dated and the linens didn’t smell clean. The shower was was also wonky. It sprayed everywhere we had to face it towards the wall of the shower to keep it from spraying and leaking everywhere.

Our stay at DoubleTree was excellent in all ways. The staff was very friendly and most helpful. We’d like to especially thank Juan the Assistant General Manager. A very wonderful man. However, dining at the restaurant was a sad experience. We do not recommend having dinner there. We ordered the chicken parmigiana with ravioli. The ravioli was a dismal, hard, disc as was the chicken. The lobster bisque was good and we should have stopped there. Staff was very nice and accommodating. The menu was limited as was the wine selection. It was a huge disappointment considering the price.

Breakfast limited to a short menu, no buffet with cereal, bread or fruit. No orange juice Coffee never fresh and tasted of nothing.

The desk clerk was rude. Kept looking at my ID. I am 63 years old and a retired math college professor. I was not offered a water or collie and when she was finished she just looked at me and said. ‘We are done’. I have stayed here many times and never treated like this. She placed me in a room next to the elevator. Noises were loud and I did not sleep well. Will rethink before I ever stay again. And charged my credit card $50 for what??? I had to ask to have that removed.