Bahia Principe Grand El Portillo - All Inclusive

The food options were not great at the restaurants. Entertainment staff worked hard and did a good job for all the guests Bartenders at the pool bar were great. Chef at Boho were great

The resort is absolutely stunning & kept very clean. Staff is wonderful, helpful & accommodating, especially Victor at reception and Zoraida at privileges. We loved all the options at the buffet & the beach restaurant. The drinks were awesome. The only negative was that we were originally in a junior suite but at the end of the resort, we asked to be switched to a closer room and although they did switch us much closed, the room was old and busted up. There was no furniture to unpack into. The full size mirror was missing and the bathroom had writing on the walls. The room looked like it was about to be renovated. We were told that was the only room available to us. The Greek restaurant left much to be desired. Tiny portions and poor service. Sadly our vacation was cut short due to our daughter being hospitalized at home. We would love to return once things at home go back to normal. Love the Bahia resorts!!

We were there for 3 nights and our entire stay was super unpleasant. Check-in was disorganized, rooms were outdated with mosquitos and roaches everywhere, electrical issues in room, poorly air conditioned rooms, hard and uncomfortable mattress. This is the worst customer service I have received from staff at any resort I've been to, and I’ve been to over 25. They are more concerned with chit chatting among themselves than helping customers. The bars would continuously run out of things (like seltzer water and brugal, which is Dominican rum!!). The food at the buffet was a 5/10, got the job done but not great, the food at the restaurants was expected to be better but was also a 5/10. Even getting a cup of coffee in the morning was a 10 minute wait for someone to actually look at you and bring it over, because even if you asked it would take 10 minutes. Overall, the biggest downfall this resort will have is with their staff, super unfriendly, inattentive and not customer service oriented. At the time of booking it was approx. $600 for the 3 nights and I guess you get what you pay for. My expectations were low already but those weren’t even met. I would not recommend anyone to stay here. My family was part of the ”VIP” rooms and their experience was also below par, they was super disappointed.

I liked the workers, service is excellent. No internet in the room until the last day. Showers in the bathroom needs a deep cleaning on the walls. FOOD is great! Thanks!

The poor service at the front desk and guest service representative. They are so rude and there is a lack of real customer service.

Entertainment staff was excellent. Hotel rooms need updating (ac units, water systems - shower pressure & hot water). Overall we had a great time.

We had a great time. The beach was warm and clean (no sea****). The food taste great. Drinks were good. The Brazilian restaurant was great.

The AC control was missing and the room was very cold! No parking and we have to pay per every day!

The resort is far away from SDQ airport. Had to called several times to receptionist got problems with the air condition leaking. The need more bartenders