헤로즈 비탈리스 스파 호텔 에일라트 어 프리미엄 컬렉션 바이 파탈 호텔

سيئ جدا

Having not visited Eilat in over 17 years, we were looking for a place to unwind and rejuvenate a bit and the Herod's Vitalis delivered in a big way. Staff was far above average in every department encountered - reception, housekeeping, dining rooms, lounges, spa, security/parking. They were responsive, engaging, proactive, HOSPITABLE (which these days is NOT a given). They clearly take pride in their work and the experience they aim to provide to their guests. The hotel is physically a bit tired in some public areas, but the room we had was terrific (Rain suite I believe it's called). A throwback to vintage hotel - shoehorns, laundry bags, and sewing kits - along with all the modern additions (high quality in-room cappucino/tea, smart TV, good WIFI (posting from the room now). Jacuzzi in the spa was a dream. Saunas (wet and dry) actually worked the way they are meant to. Fantastic massage therapists too.

Having not visited for many years, I was disappointed by the attitude of the staff. There was never a smile and they were not very welcoming. My partner and I both had a classic massage and the oil/butter they used was cold. It was not preheated like I'm used to in a spa. Afterwards I was told that I should have paid more for a different massage if this was my expectation and that we should have told the masseuse to warm the oil if it was cold. No apology, no service, they just implied it was our problem. Very disappointing, especially for a hotel of this standard.

Definitely recommended Probably the best 5 stars hotel in Eilat we stayed at. Spacy rooms with balcony and jacuzzi, clean, quiet (no kids allowed). Good Spa facilities, tasty breakfast, but in my view, still too expensive for winter season.

The stay was amazing. Besides all the beauty and fun of the area and the hotel itself, the staff was great. Concierge Vladimir was OUTSTANDING. He knew what we needed and wanted before we did and went out of his way to help and make sure our stay is great. Esther at the check-in desk was also great and went out of her way to help. Overall, the service was wonderful and we had a great time. Thank you all! Certainly planning to comeback again soon!

First visit there, the hotel is good but some facilities closed without properly notifying you during reservation - the pool, the lounge. Not possible for example to sit in the lobby and order coffee. They called 2 days before arrival to notify but this is too late and not transparent. Especially given the premium price. However spa facilities are open and great, I enjoyed and will return.