프리미어 인 에든버러 이스트

From the start, the welcome was uninviting. Staff seemed moody and not bothered and were all young. The room was stuffy. No air con or ventilation in the bedroom or bathroom. The fan that was provided was dusty and didn’t work. The towels looked clean at first glance but on further inspection looked used!! The bed made me itch and the pillows smelt like vomit implying that the duvet covers and pillowcases were not cleaned. The toilet roll in the bathroom was the same quality you get in a public loo and bad quality. The breakfast was an absolute joke. Miserable staff that make you feel like you can’t order as much as you want. Breakfast was well below overwhelming with greasy eggs, undercooked hash browns and lipstick stained glasses!! On the second day, we came down to breakfast only to be told that the chef wasn’t coming in and had to demand a refund!! The whole experience was an embarrassment as I booked the hotel for my entire family. For the money we spent at £150 per night which is extortion, we were utterly disappointed and disgraced. I will never recommend this hotel even though the location was ok. The staff need training and the place needs a good clean. Some rooms are upgraded but even then the whole building is old and smelly

Hotel was below average for my usual Premier Inn experience still have not had my refund for the breakfasts that I paid for in advance. In my view the refund should have been paid on the days of the stay I should not have to wait complain or ask for it. You took my money quick enough. Staff were pleasant enough the hotel looked tired and in need of a refurbishment or a refresh