So disappointed with this hotel, completely tarnishes this chain’s reputation considering our stays at Premier Inn’s in various london locations were exceptional. We first got overcharged for my THIRTEEN year old’s breakfast, she had to pay for even though the policy is 16 and under free with a full paying adult. This refund still hasn’t been processed which is completely unacceptable. The whole room is tired and needs updating. The heating system is old fashioned and useless. Rooms so stuffy and there is paint peeling from skirting boards in bathroom. The whole hotel is strangely laid out, a mess of a maze to get to our room. Don’t be fooled by the reasonable room rates, it cost £19 in a taxi to get back from city centre after a night at the theatre. Will never go back, and cannot discourage enough! Really makes me think twice about booking a Premier Inn again.
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