Four Points by Sheraton Edinburgh

This is a rather disappointing stay. I hope we can get a proper compensation. 1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!? 2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas. 3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.

酒店前台**女生有種族歧視，態度特別差，千萬不要預訂這個酒店。 當日11:00到達酒店check in，前台**男生告知目前沒空房，但已辦理好手續，下午15:00後來拿房卡即可。下午19:00到達酒店，**女生強制性要我們留信用卡訊息錄入酒店系統，並且未説明任何原因，房費已在攜程付款，此費用並非按金，我們表示可以給現金代替信用卡，離店時返還即可。但！！酒店拒收現金？？？離譜的是，我們説沒有applepay時，對我們翻了白眼，甚至很大聲問我“中國信用卡為什麼連不上applepay”，後續聯繫攜程管家溝通，這位**女生前台還…大聲“罵”攜程管家（我不理解，並大為吃驚）。 後續遇見同胞回酒店，溝通後發現，同胞checkin時沒有留下任何的信用卡訊息。 最後實在對此酒店服務無語，聯繫攜程退訂，改換另外一家酒店。旅行出門在外，感謝同胞幫忙和攜程跟進專員，幫我們爭取權益。