A few months back I booked a one night stay in the Edinburgh House Hotel for myself and partner. We both agreed from the reviews it was a basic hotel but from the pictures on the website we felt confident it would be clean and would be perfect to just use as a base for our city break. We arrived yesterday to a hotel that was VERY different to the hotel you are advertising on your site. Firstly the signage was falling apart and the windows were ditched in dust and dirt, first impressions worried us. Upon entering the building we were greeted to what can only be described as a dirty, uncared for, unwelcoming foyer. We were taken into a dining room/reception which again was dusty and not looked after, your website shows this room to have a bar, well there isn't one. Intact there is a coke fridge with a few cans of Iron Brew! My partner checked us in and nervously we went up to our room. We were on the top floor, the stairs were dirty and needed a good vacuum, in some places the carpet needed securing to the floor as it was a trip hazard. We got to our room and before going in we were shocked, wallpaper had been pulled off the wall and the corridor was in an atrocious state. The bedroom was not any better, the carpet was filthy, the furniture was broken or flimsy, the ensuite mouldy and not clean. Not only was the hotel filthy and very run down I believe it is unsafe and not in line with the current fire regulations. The fire alarms had bags over them, there was no fire escape signage, including fire safety and escape/assembly point signage in the rooms, the window in the room was nailed shut. I dont believe the doors were fire safety doors either. We both agreed that this wasn't basic it was filthy, uncared for dirty, unsafe hotel and there was no way we could stay there. We discussed it with the manager who was happy to give us another room however we weren’t confident it would be any better. The hotel throughout was unkempt. Definitely would not recommend this hotel. The pictures on the website where we booked it are nothing like what we saw!
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