Ramada by Wyndham East Syracuse Carrier Circle

Avoid this hotel! There is black mold in the bathrooms. Showers and toilets were dirty. Smelled of stale cigarettes. The staff, however, were all super friendly and courteous! It's a shame that the place is a mess, when the customer service is great!

never going back. the first night we were there, there was no hot water. the second day that we were there, we noticed there was a lot of ants. we found out they were coming out from behind the tv stand. although the bed was super comfy and I wanted to take a pillow home, we aren't going to be going back.

Terrible and dirty. Mold in bathroom. Not cleaned at all, hair everywhere. Our keys did not work and we had to leave our door UNLOCKED. The pool had towels at the bottom of it. It was literally like a jail cell

Supposed to be in a smoke free room. The entire second floor smelled like cigarette smoke! It got into our Cpap machines, our clothing. Had to rewash our clean clothes and clean our Cpaps when we got home. The smoke detector in our room, was hanging by 2 wires from the ceiling. The back and side doors were being propped open by garbage cans, rocks. Each guest is given a key, so we had the suspicion that people that weren't supposed to be there, were coming in. There was a gal sitting on a heater in a hallway, on her phone, by one of the doors, and when we approached, she took off like a shot. Just made us think, "what the?" The reason we chose this hotel was because the website stated there was a restaurant/lounge. Perfect for us, because we would be tired after traveling. Checked in, and asked about the hours for those, only to find out the restaurant/lounge had not reopened since covid. Disappointment. The hotel was pretty clean, but is old enough, so that clean doesn't look clean. One hand towel for 2 people and no washcloths. Sheets on the bed, but no blanket. Most of the employees we saw were friendly with a "hello." And the continental breakfast was decent. No eggs, but there were pancakes. We won't stay there again and don't recommend it.

Girls weekend.....hotel is very outdated - does not allow payment by cash as the website stated when I reserved - exchange rate high on credit card; hotel very outdated, carpets very dirty; free breakfast was nothing to speak of - nothing hot but the coffee; an old blood stain on my bedspread; condensation on the window but in the afternoon it had dried and then started to condensate again; I believe someone had been in our room and removed things - some christmas present so that it did not look obvious!!!!!! However cant prove it; They also offer a 10% discount to anyone over 60 and since I am - I was not offered this - didnt even know this existed; This is the 2nd time I have had trouble with Ramada Hotels; will have to rethink booking anything ever again!!

Have some self worth and don't stay here! Arrived to the hotel on a Friday at dinner time with no one else around. Felt weird because this hotel was supposed to be sold out. More on that later. Lobby was decent. Big breakfast area. Just no breakfast beside muffin tops in plastic packages and bowls of cereal. The waffle maker doesn't work. Signs up in the lobby not to drink milk because there is not enough. Drink the juice from the machine. Elevator broken. That ****** Rooms 201 and 203 were our groups for the weekend. 201 has been smoked in for the past 25 years and absolutely stinks of dead butts. So gross. Had no idea rooms like this still existed. 203 was mine and was filthy. Bed had no blanket and was missing a pillow. The couch was stained with God knows what. Long hair covered the temperature unit in the room. Saturday went to the ND Syracuse FB game and got back to the hotel about 9pm. I was watching TV in my room when a staff member broke into my room with their card and was surprised to see me. Made up a story that they were making up rooms for guests checking into the hotel. Upon yelling at them to get out of my room because of the lie she was telling me, she proceeded to do it to room 201. I again yelled at her to get away. Drug use was evident in her behavior. Upon bringing my complaint to the lobby staff in the morning, I learned that she had done this to a few other rooms also. This place and its Friday and Saturday night staff should be condemned and fired for their incompetent services to hotel guests.