베스트 웨스턴 칠워스 매너  호텔(Best Western Chilworth Manor Hotel)

We arrived at the hotel was given our room and when we walked in it had not been cleaned we complained to reception, they had no cleaners to do it so we had to wait 45mins for other staff to do it. The reception manager apologised and gave us a free drink but this is not what we expected from a well known company completely ruined our relaxing day.

Lovely place. Lovely grounds. Very clean pool. Sauna and steam room. Very friendly staff. Rooms were very clean and the bed very comfortable. We had a very comfortable and stress free night.

Beautiful grounds! The entrance to the hotel is amazing. It’s in a fantastic setting, lovely to walk around the grounds aha explore. The room is slightly dated in comparison to other hotels, however the bed is comfy and you have a tv and hot drink facilities. Pool, jacuzzi and steam room were a nice touch.

Visited for one night room was ok not like ones in the photos very old fashion while photos showed more modern rooms

There are lovely garden , You can spent a day with children car is nesssary Very far to anywhere

The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.

I became quite unwell during my stay and had to ask for some first aid assistance. The reacted with dignity and speed - they were at my room in moments and settled me. then someone else came back a little later to check on me, Never had to ask for assistance like that before but was really thankful

Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend

Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.