The hotel has a “policy” of only deep cleaning the room on the third day, with a “refresh” on the second day. This policy was not communicated to us, nor was there any information in the room. Even with that, they failed to “refresh” the room at all. There were no clean towels, cups, or coffee supplied. They said that they could not provide a discount on the room even though it was their mistake because we booked through *******.
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