Aberdeen Airport Dyce Hotel, Sure Hotel Collection by BW

I returned to the property after 6 months and you can see that there has been investment overall and the clientele have also returned creating a bustling atmosphere. I stayed in one of the properties executive doubles, with more than enough room and comfort for the cost I was very pleased with my stay and look forward to returning again and even upgrading to the suite possibly.

AWFUL customer service which is a shame because I have stayed here previously in mid 2021 and it was pleasant enough. Having booked the holiday weekend several months in advance, with 4 days to go before jubilee weekend, they called and cancelled my booking. No reason given. Just nope, it’s cancelled, goodbye. I asked for an alternative and was told that was outwith their control (very good but get someone who can) and then to add insult to injury, they’ve already taken payment despite it being payment ON ARRIVAL. This money now floats in their system for 2 WEEKS until I get it back. By which time the weekend away is long gone. Thankfully I booked through *********** (the hotel staff didn’t answer the phone to them!) who are sorting this out for me. Top tip - BOOK SOMEWHERE, ANYWHERE ELSE, if you want to actually go on your trip.

Great hotel if you require to stop in Dyce. Staff were friendly and helpful. Only problem food and bar closed at 10pm. Very reasonably priced and a courtesy bus provided in the morning. Even early morning requirements covered.

Staff so welcoming and friendly our stay started off great and only got better. On the app you can bid on an upgrade if one is available for your dates for a fraction of the cost which is a great idea. Car parking is available on site. We booked 2 rooms both were huge, spotlessly clean and had all the facilities required for a comfortable stay. We had a suite which was huge with a separate living area and comfy Super king bed. The bar area has a snooker table in it, although closed at 10pm it was made available to residents. Great Location, we were going to P&J Live which is only a 20minute walk away, also convenient to a Tesco Metro and Greggs, if required. It was Dads 50th Birthday and the hotel went above and beyond. The hotel put birthday banners on the door and in the room with a birthday card, which we did not expect and this made our trip extra special. A Massive Thank You to all Staff involved, you helped make this a birthday he will not forget. Will not hesitate to rebook if we are in Aberdeen again, Highly Recommend.

Good clean hotel good car parking comfortable hotel room food good good prices helpful staff convenience to where I was working and easy to find internet good I had a large vehicle which they were able to accommodate

Lovely airport, small but perfect for someone setting out on a journey on their own for the first time. Staff very friendly and helpful.travelled with EasyJet down to Luton and had a very good experience. Good range of shops in the Duty free too.