더 프리츠 뒤셀도르프 쾨니히스알레(The Fritz Dusseldorf Konigsallee)

環境差，服務態度差！

Hello, I booked this hotel for one night with my husband and 1 year old daughter on 20/12/2023. We arrived promptly at check-in time due to my toddler desperately needing a nap. We were faced with a very unwelcoming receptionist who took the utmost pleasure in informing us that we were not allowed to check-in to our hotel room because we didn't add our baby to the reservation. She insisted that we had to book ANOTHER hotel room so that my baby was on a reservation as well so that there wouldn't be more than 2 people in one room. She informed us that it was impossible for all 3 of us were not able to stay in the same room if we only had one reservation. I have travelled to over 25 countries, stayed in literally hundreds of different accommodations and not once have I ever had this said to me. Every hotel that is adults only clearly states it on their website. I always check this and have never had any issues like the one I faced here. I asked if this happens often and she said yes, unfortunately just last week they had the same issue, so I suspect this is a recurring issue at the hotel. The receptionist's first explanation for having to book two rooms was due to a safety policy that states only two people could be in a room due to "fire regulations," a law that prevents them from going over maximum capacity in the case of a fire. So then I explained to her that there must be a mistake on behalf of the hotel, as the room lists a baby bed as an amenity directly on the hotel's website for the room we booked. She then proceeded to say that actually, children were not allowed at the hotel, and it clearly states that in the terms and conditions of our booking. So wait.. a baby bed is offered as an amenity directly on the hotel's website and room we booked but children are not allowed at the hotel? First the issue was that we did not book 2 rooms and then once she realized that there was an error on the hotel's website she changed the story to children not being allowed all together? Which is it? Regardless, there was a clear mistake on behalf of the hotel but instead she kept insisting that it was MY fault, even though there was NO indication on the website that babies were not allowed. It turns out that AFTER guests (we) pay a NON-REFUNDABLE booking, the terms and conditions inform us that no children are allowed. It was literally impossible to know this beforehand! Why would I book a hotel room that doesn't allow children if I have one? After being yelled at in front of other guests with my toddler in my arms, I made the decision to just check-in and take my daughter up to the room for her nap. My husband was forced to wait in the lobby for nearly 2 hours until the receptionist could speak with the manager, who actually never showed up even though I requested to speak to him/her. Eventually the message was relayed through the receptionist that they would allow us to sleep together and this would be a very special exception to their policy. We

Nice hotel on the top end of konigsalle approx 15 /20 min walk to start of the Xmas markets. Don’t waste your money getting breakfast if it’s not included as it’s not good, there’s no warm foods available. Same every day….cold boiled eggs lettuce, olives, gherkins, salami, cheese, yoghurt, fruit, and bread altho we went down at 9.15am one morning to find no bread left and asked the lady in charge for a slice and she said no that’s it once it’s gone!!!……There is an Aldi on the corner if you want anything. No kettle for tea or coffee in rooms. We booked a balcony room as I’d read the rooms were very small and it was fine altho a chair would be nice instead of 2 high bar stools 6” so close to the tv screen! Rooms very clean and some staff were excellent and some not so pleasant. It is approx 20 min walk to train station. All in all a decent hotel but when your paying around £150 per night one would expect at least an omelette or some bacon or sausages to start the day…..

Unfortunately the hotel didn't live up to the reviews. We checked into a standard room and a balcony room by a very unfriendly receptionist. When we got to our room the rooms where not what we expected. There were stains on the carpet and curtains, a malfunctioning heating system (read; no heating in winter times) and a bathroom that look nice but was poorly upkept. The thing that disappointed us most was the breakfast from 7:00-10:00. Barely any choice to begin with, and most things were gone by 8:30. Which means if you want bread or juice you'd have to get there in the first hour or you'd get stuck with dry old bread or rotten fruit. And don't even think about asking the staff, as they are the most unfriendly staff I've ever come across. It seems there's a policy against smiling or friendliness in the hotel. The only positive thing is the receptionist that checked us out, she seemed very shocked and disappointed with our treatment and reimbursed the drinks we managed to book on our room.

We stayed here for 2 nights as part of a group whilst visiting the Dusseldorf Christmas markets. The hotel is in a great location within easy walking distance of the markets and the shops. Rooms were modern, clean and very comfortable. Breakfast was of a very high quality as was the service generally. The Fritz Hotel was one of the best city hotels I've ever stayed in and wouldn't hesitate to recommend it to others. I hope to return one day.

We loved our stay at The Fritz Hotel. The hotel is tastefully decorated, and well-located for exploring the city. If you are arriving by car like us, there are several parking garages available nearby. Our room was comfortable, clean and very quiet. We did not hear any noise from other rooms or from the outside. The service was also great. We had a slight issue with our booking upon checking in but the staff resolved it swiftly and offered us a drink on the house to make up for the trouble. Perfect. I would highly recommend making time for breakfast as it is delicious (including the coffee). It also currently runs until 11am on the weekend, which is an additional plus if you are enjoying a relaxing getaway. It was honestly such a pleasure. We are looking forward to planning our next visit.

It’s a beautiful hotel in a great location. It’s very clean, great service in a great and clean location. We love the shower and bed!

I was there for a business trip with collegues and we enjoyed our (short) stay very much. clean rooms modern with all comfort, nice staff and excellent service and breakfast. Ideal for a weekend escape or business trip.

Smart hotel in the city centre close to the main Königsallee. Rooms are stylishly organised to make the most of the limited space. We stayed at the front of the hotel overlooking the road which is quiet. My only gripe is that despite telling the hotel a week before my stay that I am gluten free, the news had not filtered down to the kitchen staff, the only offering was a few slices of gluten free bread, that couldn’t be toasted because the kitchen doesn’t have a toaster. My husband eats everything and he thinks the breakfast offerings are excellent with fruit and salad vegetables with olives, plenty of quality tea (herbal) and coffee is available. I’ll stay there again but have breakfast elsewhere