I am very disappointed in my stay at the towneplace suites oshawa. I arrived around 7pm with my family which consists of 2 children under the age of 5. As soon as we entered the room we immediately could tell someone had been smoking in there. Called front desk and they were booked solid for the night. They sent a lovely house keeping lady who used probably an entire bottle of “all natural” odor spray. She sprayed the walls, the carpets, the furniture (not the sheets) and the entire bathroom. So now not only did our room stink of smoke there was an extremely pungent smell of cucumber. I bit my tongue, we all went to bed and all (except the youngest who wouldn’t know what a headache was) woke up with screaming headaches in the morning. Walking into breakfast and seeing the amount of construction workers who stay there, the smoking situation did not surprise me. However, how it wasn’t noticed by anyone else (cleaning staff) is what does surprise me. What also surprises me is that I still paid full price for a disgusting stay that I had to endure with small children. I am sorry, but ehat is not acceptable. I have been a loyal Marriott bonvoy member for many years, and I am very disappointed in this stay and how the situation was handled. I would not recommend staying here and will not be back.
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