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The hotel was great, but we were told that basically trip.com is a scam they over book the lower priced rooms and you think that is what you are getting, but when you get to the hotel they upgrade you, because they do not have those rooms available. You think great I am getting an upgrade, however, you are charged for that upgrade. I contacted the hotel and they said that is why they discourage you going through a third party. It is a scam. I will not be using trip.com because of this. The hotel was kind of enough to reimburse this one time. So shout out to them that they at least treated us good.

Little bit old facilities and under renovation works. But best location and spacious rooms. Comfortable bed conditions. Recommend to stay for family travel.

Best river view balcony room I’ve ever stayed in. The pool and hot tub are also amazing.

Good!

Beautiful hotel along river walk within walking distance to railway station and historic downtown!

Durango Stay I’ve been to Durango several times before since I have family in the area, but this was my first time staying at this particular hotel. Overall, my experience was very positive. From the start, I had a great interaction with the front desk and even received a thoughtful message from Jack. He was incredibly helpful, attentive, and genuinely seemed to enjoy his job. His professionalism and attitude really stood out and made me feel welcome, which set a great tone for my stay. The only reason I cannot give a full five-star review is because of an unfortunate experience at the restaurant attached to the hotel (not the beer garden, but the indoor restaurant). Before leaving town, we decided to try it out, but when I asked the waiter about food options and timing, he responded in a very rude and dismissive way, saying he “didn’t have all day or all night” because his crew had already worked very hard. The tone made us feel uncomfortable, to the point where we decided not to eat there out of concern for how we might be treated further. I also noticed him refusing to pour us a drink, yet shortly after, he served other guests at the bar without hesitation. This individual, who had long dark hair pulled back in a ponytail, was unprofessional and left a poor impression. The hotel itself is wonderful and has excellent staff like Jack, but the restaurant experience fell short. With better service in that area, this hotel would easily deserve five stars.