홈2 스위트 바이 힐튼 듀폰

Disappointed based on past experience We’ve stayed there before and really liked it. This time there were quite a few problems. There was something wrong with the heating in the pool area. The pool itself was freezing and the hot tub was uncomfortably hot. When we went to complain, the woman at the front desk said it was a known issue and we were able to go next door and use the pool. I feel like she should have told us that at check in. We heard another guest say the washer was broken. The person at the front desk told her to also go next door and use the washer there. There was also a back door that had been propped open even though the sign next to it asked guests to keep it closed for safety. It was back by the elevators so the person at the front desk wouldn’t have been able to monitor this. The person at the front desk though said they were propping it open on purpose.

Came to check in at 3:36 and was told it would be a 20 minute wait. Lady helped everyone that came in after us first and apologized to them for the wait and said sorry and after 30+ minutes I asked when our room would be ready and she then decided to check on the room for us never apologized or said thank you for waiting probably because my boyfriend and I look young. Super disappointed as I booked this ahead of time and paid the same amount the other customers she was prioritizing before us. Went to the pool and a bunch of kids kicking balls in my face and running around. I don’t know if I picked the worst weekend to book but I will never be back.