스플래시 유니버스 리조트

Vaca time forgot The water park side was fun but for 4 people it was $200 for 8 hours 1 day the hotel was completely falling apart none of the vending machines work none of the coffee machines work we got sheets for blankets and several people complained of not having blankets or pillows at all when they got their rooms the property outside was over grown and filthy it was a terrible stay

I just wanna give the manager Jared 10 stars. He was excellent with customer service went above and beyond that his way to make sure everything was right even though ******* did not let us know that the tickets for the waterpark was not included. He also made it right, so I just wanna give a big shout out to Jared the manager And.

Could not use the water park when I got there from 6:00 to 8:00 then the next day the water park was tied up to 2:00 p.m. so we only got 5 hours to swim pillow's hair hair all over and both bedrooms pillows not clean human hair on them manager was not cooperative with me for making it convenience for me and my kids on the swimming activity overcharged me $350 for 2 days of swimming passes which I only got to swim approximately about 2 days I got eight hours of swim time not cool at all splash universe I will never go to splash universe again or take my kids it's trash and the first thing he said my owners are in business to make money not to give money back he never gave courtesy to the customer first recommendation never go there again.

Water pressure was bad. The soap in the shower was empty but someone left a hair covered bar of soap for us. I wasn't expecting much. Should change the name to Last Resort

The water park is so small, and the price is outrageous, i booked thru a 3rd party, i had 2 rooms for a 9 year old bday, when we arrived we were told that the room did not include the waterpark, and it was $50 a person, so for 7 people to use a splash pad, not a water park i had to pay and extra $280 just to use the splash pad. Do no go to this facility it is not worth the money that i spent, it cost me $450 to stay over night for 7 people

elevator did not work vending machines did not work no breakfast no way to get anything to drink.