In the fifteen+ years of traveling for work, this was one of my very top hotel experiences! The hotel itself is great, and then add to it the outstanding customer service from every single staff member. My king room on the 6th floor was clean, large and comfortable. The only thing missing would have been a microwave in room as I typically have most meals in my room for health, time and financial reasons. However, they had two microwaves that were accessible downstairs in the lobby. I woke up in the mornings without back pain, which always tells me the quality of the bed. The bathroom was large, clean and had a great shower (no tub) with a rain head as well as a handheld sprayer. I didn't use the coffee maker other than to heat water through it to make my own coffee. Here, a Keurig would have come in handy, but I checked in advance, so I brought my own. Noise. What noise? None!! It was incredibly quiet and made for a great night's sleep - that is once I could turn off the Showtime and Netflix that was offered on the TV. The 6th and 7th concierge floor came with a lounge that's on the first (lobby) level. They had real eggs (!) and real bacon (!!) in the mornings along with other options, evening Hors D'oeuvres that were ok, and they said desserts later at night but I never checked those out. The lounge was closed on the weekends, but they gave a coupon for the breakfast buffet at the restaurant. It's all these things that make for such a great stay! Even the elevators were fast and had clean carpet. The gym looked good but I never had time to try it. My meeting room: we had about 50 people. Banquet staff was wonderful and made everything easy. On the first day they were helping me set up my microphone and projector, and checked in on subsequent days to make sure all was going well. There were large groups next to us and though we could hear them a bit, it wasn't too disruptive and we felt well taken care of throughout the seminar. The room was large, clean and temperature was good. Best for last: I realized on day #3 and #4 that I wasn't congested at all. Typically, by then I have a bit of ”hotel congestion/allergies” from cleaning products, hotel air, etc., but I had absolutely no reaction to this hotel! So, whatever products they are using for cleaning and laundry are clean and also, fragrance free. No weird or strong smells. The staff!! From start to finish, they were exceptional! Big thank you to Joey and Tim who both went out of their way to accommodate. The others, though I don't have names, were also amazing. Thanks so much!
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