더 빌트모어 호텔 빌라스, 두바이

The restaurant of the Baltimore hotel is AMAZING! The food and the service was perfect Thank you Abisheck, our waitress for his kindness. The chef Karim come to see if everything was okay, he was so nice too. Thank you for this amazing experience

We stayed here as a family of 30 people (adults and kids) in 5 villas over the holidays in December and I have nothing but wonderful things to say about our experience. It took us a while to decide to book the villas as we were initially considering beach villas for our group but we discovered Biltmore in March and we booked right away for holiday season in December. Now, what really makes this place special is the location (despite being right smack in the middle of Al Barsha, it is still very private and somewhat shielded from the hustle and bustle that comes with the proximity to Mall of Emirates), the beautifully furnished villas and most importantly, the amazing staff. Nothing was too much for them and they never said no to any of our requests. We were made very very comfortable and even got some amendments made to the truly luxurious Villa 5 (the belle of the hotel) just to ensure our stay was perfect and that was exactly what it was! Some minor things that elevated our experience. There was a separate entrance for food delivery which made it super easy to retrieve items without having to go through reception all the time. There was also ample space at the basement for parking. Another favorite with the kids was the cinema room which quickly turned into the game room, the temperature controlled pool and the roof top in Villa 5 where we were able to catch some of the fireworks on Jan 1. You can tell the property was very well thought out. Everyone was great but special shout out to the ever smiling doorman Jack (and the lady too!) Mahmoud the bellboy, and our amazing concierge - Hajar, Hajar and Faith. The wonderful folks at breakfast every morning who accommodated us even when we stayed beyond our time, John who became the kids’ favorite (the gym, spa and kids club director), my niece kept asking of him long after the holidays, Kaoutar the exceptional sales lady who kept in touch and ensured our preferences were communicated over the course of 6 months before our stay date and finally, the front desk manager. Biltmore is a lovely lovely place, we made wonderful memories with our families here and whenever I drive past it, it makes me smile. If you’re thinking of booking here, don’t hesitate, go for it! Definitely value for money.