HM 알마 데 바야히베 - 어른 전용 -

Edgar, Wilky and Nehemiah at the main dining hall were absolutely amazing. The staff was very accommodating. Every request was met very pleasantly. Their salt water pools were amazing. Must visit this resort.

Subject: Feedback on Room Conditions and Service Experience During my recent stay, I encountered significant issues with the room conditions and the service provided. The first room had a malfunctioning air conditioner. I reported the issue, and a repairman arrived approximately an hour later—around 12:30 AM. He made some adjustments to the remote and asked me to wait 10 minutes, assuring me it would start working. Unfortunately, it did not. I called the reception again, but they insisted the repairman claimed the issue was resolved. After some back and forth, they finally agreed to change my room. I was taken to the reception, where I had to wait another 15 minutes while they arranged a new room—by then it was already 1:00 AM, and I had to wake up early at 7:00 AM for an excursion. The second room also had a serious issue: the toilet flush was not working. I had to manually fill the tank with water bottles just to use it. Despite raising the issue, no repair was made, and I had to continue using the toilet in that condition. This experience was extremely disappointing and not reflective of the service quality one expects.