후마 코토 베이

I am a bit dissappointed by this on the pictures very beautiful hotel. First I was checked in an extremely loud room. I had to ask to get changed and was observed like Its not normal to expect to have a pieceful room. The hotel is supposed to be in an very relaxed area, the street behild is almost a highway.Extremely loud. The hotel was not fully booked and still they gave me a better version "upgraded" me, but I felt It was too much expected. As a customer you should never get this feeling! Well, this is supposed to be a 5 stars hotel! I had to remind that my room was not cleaned till 17.30h. Half of the saunas don't work. The cups for the tee in the welness is missing. At the end they wanted even to charge me money for something from the bar I haven't taken! What a service. So sorry for this experience. I wish it would have worked differently. In the neighbourhood there are plenty of hotels with much better standard I would book next time. As an entrepreneur I exactly know how the customer should be treatened. And if these guys would google me, they would have even gave me everything for free.

海景灣豪華雙人間竟然是靠馬路的房子，看個什麼海！！非常吵。餐廳早餐吃的很少，都是冷的，炒菜竟然也是冷的，小番茄竟然都沒有洗！ 20號那天值班的前台女服務很差，很冷漠，問她什麼都很敷衍，就沒見過這麼差的前台服務。