Sandals Grande Antigua - All Inclusive Resort and Spa - Couples Only

I liked that the beach was close to the rooms,the pools were always stacked with clean towels the bar staff was friendly . I disliked the entertainment was very lacking the food was also not up to par for an all inclusive resort . Our initial encounter with the front desk was less than adequate.

We booked what was supposed to be a special candlelight dinner for three people, only to be told we had to pay for four. That alone raised eyebrows, but we decided to proceed, expecting a premium experience. Unfortunately, what followed was nothing short of frustrating and disappointing. From the start, the service was subpar. There was only one server assigned to four tables, and she clearly had no assistance or sense of urgency. We waited over 2.5 hours for our main course, which at that point felt like an afterthought. We ultimately decided to leave and had to request that our desserts be packed to go—so much for a relaxing and enjoyable evening. To make matters worse, the entire area was infested with sand fleas, which made it impossible to sit comfortably. The staff seemed indifferent to our discomfort, and no proactive solutions were offered. Throughout our stay, the bartenders and hosts showed attitude and lacked basic courtesy. There was no warmth or hospitality, which you'd expect at a dinner advertised as a premium experience. A particularly unacceptable moment came from a photographer who called us “lame” simply because we declined—after being asked multiple times—to have our photo taken. That level of disrespect was not only uncalled for but extremely unprofessional. The final blow came days later when we discovered that the exact same meal we paid over $400 for was actually included at one of the all-inclusive restaurants on the property.

Had a great time. We had no issues the whole week. We are puzzled by some of the bad reviews.

We loved the dining options, many choices and the food was incredible! Accommodations were great and the hotel staff were very friendly and willing to go the extra mile. We were very disappointed with all the solicitation on and off the beach. It was persistent and frankly annoying. Spa employees constantly tried to get us to go to the spa, which is not included in the “all-inclusive” and is very expensive. Solicitors on the beach try to sell everything and anything from clothing and hot sauce to excursions not sponsored by Sandals.

Nice property and facilities with choices of Restaurants, but dates on the Caribbean side, but chilled vibe and great staff

This was the first time to stay at Sandals resort but it was simply great holiday. Our room was in Caribbean pool side Delux room but unfortunately we were annoyed with the noise from generators. A lady in the reception kindly sorted out and re arranged to a seaside cottage room which was quieter and easy access to the beach. Beach was fantastic with clear and calm water. I enjoyed snorkelling every day so special thanks to water sports department guys. There were a lot of dining options and we enjoyed most of meal. Overall good hospitality especially thanks to Andrei at the reception and Sheneke of Eleanor’s restaurant.