티아라 데사루 시뷰 레지던스(Tiara Desaru Seaview Residence)

Tiara Seaview was recommended by Trip.com for my failed booking at Sands & Sandals from 2-4 June 2023. Upon check-in on 2 Jun, I was given unit D1-03A-9. The block was very run down and scarry. It was horrible and smell like it has not been occupied for quite some time. The moment I stepped in I was very dissapointed amd lost for words. I quickly made calls to fews hotels to ask for a room that night but unfortunately none available. Four Points Hotel said they still got room for 3-4 Jun so I grabbed it. The next morning 3 Jun, I quickly checked out of Tiara Seaview and transferred to Four Points. I felt a great relief and enjoy my remaining holiday in Desaru. I will not recommend Tiara Seaview to anyone. I would suggest Trip.com as travel agent should investigate and get feedback on any hotels before recommending to your customer. Unfortunately I never take any photo. My husband took this photo of cracks just on top of the balcony which is dangerous to all. Overall, my thumbs up for customer service provided by staff of Trip.com.

Nice place.. Bad service.. 2 times problem with the door access.. Nobody pickup phone to receive complain even call all 4 numbers given.. Need to walking by myself to receptionist to log a complain.. Is it OK if the hotel price 200-300..but I m paid 700++ for a single unit.. Really disappointed..

terbaik

No bad for family trips

Good Service

Have a little dust in the floor room. There is water in front of the lift. No phone in the room. No chain lock at the door. Anyway, the beach is near & have a nice view.

Hotel environment is good. Amenities need to upgrade. Location just only.

Building old , looks different than the one we saw in website. Receptionist services should be improved, i am guest here to check in, my friend had checked in first, yet receptionist unable to check which room has been assigned. Wifi no internet connection after key in password, need to wait for longer time and not strong wifi.

The overall facilities were not worth the money paid, the beaches was not as clean as other nearby resort, the room was not clean and bad mold smell throughout the whole unit.. overall very bad experiences and so far the worst resort in Desaru me and my family ever stay. Highly recommended to all wanted to stay this place to think twice before booking, you might regret staying here.