햄프턴 인 더비(Hampton Inn by Hilton Derby Wichita Southeast)

In town for a softball tournament. Hotel was clean . The staff were fantastic and knowledgeable.

No staff at the front counter during check in ,called from lobby phone to the front desk twice with no answer. Finally checked in to find a severely outdated room with terrible hard pillows that I went down and asked to replace with no options except the small rock hard pillow but was asked if I would like another. The beds are unfortunately just like the pillows, old and hard …

The staff was exceptionally courteous and helpful. The breakfast attendant made us feel valued and welcome. We will definitely stay here again in the future.

The friendliness of the staff made a huge difference in the stay for my family.

Booked a room with 2 queen beds. At check in found out they were over booked. Ended up with a room with only 1 queen bed.

The location was great, service was nice but cleanliness could of been better and the beds were very hard. Beds need updating.

During my check in the front desk staff had a person on her personal phone on FaceTime to assist them in changing a headlight which she held her finger up to me telling me to hold on for checking in and then after about a minute she proceeded with my check in. This was very unprofessional and not typical of the service received at Hilton hotels. In room 109, the carpet on the floor by the roller chair for the desk has a piece missing and needs to be replaced. Otherwise, the hotel is clean and quiet. It is becoming a little outdated and could use some updating. The location is wonderful.

Jets didn’t work on the tub that we paid extra for. They have a sign saying you need to call the desk so they can show you how to ‘properly’ use them. The switch is actually broke and they have it being controlled from a GFI plug. They make noise and shot gross stuff out but didn’t actually work. And the Pillows are terrible.

Good, beds weren’t the most comfortable and pillows were terrible. Staff and everything else was excellent.