더블트리 바이 힐튼 시러큐스(DoubleTree by Hilton Hotel Syracuse)

Very friendly staff, even though I arrived after midnight on the first night, great location(10 to 15 min to airport with the hotel shuttle). Beds are soft, A/C is noisy.

乾淨衞生，環境清凈，食物一流

服務態度差，車鑰匙丟酒店了，不還，特別氣人。

方便的地點，房間夠大。

Our stay was fine until the end of the night. The room next door was hosting a party with very loud music. The hotel security tried several times to put a stop to that but was unsuccessful. This continued until well after midnight

The pool was overrun with small children and we were not able to use it. There was an event going on and the hallways were extremely crowded with event goers not giving much space for us to pass through

Security never around or available. No cameras on floor levels of rooms. I was recently robbed while at the hotel, and recieved no assistance from hotel, no discount, nothing. Ended my stay early and switched hotels asap. Also the room I paid for and reserved was not available. Don’t understand how I can pay and reserve a specific room in advance, and recieve lesser value room, with no discount at arrival. Clown show.

This was one of the nicest Double Tree’s we’ve stayed at. Clean, comfortable and quiet. The night service was fantastic and the staff was very friendly and welcoming. The morning desk staff was nowhere to be found and the coffee was burnt and not very pleasant. There could be a better lighted sign in the driveway entrance. We passed by it.

It was much more expensive than other nearby hotels. The cheaper hotels had free breakfast. This hotel charges for parking which makes no sense because the hotel is in an isolated area.