호텔 아스토리아 드 한

The hotel location is great and there was plenty of room. However, there is no AC (the room temperature stayed 25°C during the whole stay; even though we set it to 19°C). The floor is a carpet which does not get cleaned often: dusty and there were stains on the carpet. Also there was a dead animal (probably a spider or a bug) on the floor at a corner … Personably, we won’t go there again…

First impressions were amazing! The facade of this hotel is very grand, and it is perfect situated in the centre of town, so easy to walk everywhere. Bars, restaurants and free street parking surround the place. Free sparkling wine upon arrival was a nice touch. We had a deluxe room on the third floor with plush carpeting. While the decor was nice, and the bed was large and comfortable, having no air conditioning is pretty much a dealbreaker nowadays. (They do offer a fan, however, and we left our balcony window open). The only other annoying thing was the lack of a proper shower. It is only a bathtub with a hand-held shower wand. There is no curtain or glass partition to keep the water from spraying all over the bathroom. Despite these annoyances, we enjoyed our stay at the Astoria. De Haan is a charming, unspoiled beach resort. Next time, we will take the Tram that runs along the coast.

Very welcoming staff, great that you can have a drink in the bar after a long walk on the beach (which is very close by). Breakfast is 10/10, a lot of choice and fresh products. Great value for money - would definitely recommend. Instant holiday feeling!

Just back from this superb hôtel. This is THE PLACE to be in De Haan. Excellent service, personnel extremely professional. A small mention for Freya , réception and Brian in the bar, but all were very polite and welcoming. The rooms also very clean, and bed very confortable. Bathroom and toilet facilities clean and well furnished with accessories. An excellent breakfast one can only dream of! No complaints whatsoever. A really good surprise and just a few minutes walk from the beach. I fully recommend this excellent hôtel. We intend to return whenever possible. Congratulations to the Manager and team. G. ZANDONA Belgium

This hotel is authentic and modern. Comfortable and childfriendly rooms. Breakfast is wonderfull. Staff is friendly and helpfull. Astoria is in the center of this little beach village. Few minutes walk to the beach, shops, restaurants.

J’avais choisi cet établissement afin de passer un week-end romantique à la mer et demander ma compagne en mariage. Ce fut un désastre total… Nous sommes arrivés dans la chambre 219 attitrée par l’hotel et avons été très désagréablement surpris de l’état de celle-ci : lampe de chevet cassée qui pendait au mur, store de la fenêtre cassé, poussière sur les meubles, trace de graisse sur la porte, auréole blanche sur la moquette de la salle de bain, vis sortant du mur de la toilette, lunette de la toilette cassée, … (cf photos ci-dessous). Nous nous sommes directement adressés au personnel de la réception et là ce fut la deuxième mauvaise surprise : personnel absolument pas à l’écoute, un réceptionniste nous dit n’avoir que quelques minutes à nous accorder car il est bientôt l’heure qu’il rentre chez lui, pas du tout orienté solution, aucun geste commercial, nous balade pendant 4h (!) en nous promettant que nous allons rencontrer le manager pour finalement nous dire qu’il est rentré chez lui et qu’il n’y aurai aucune solution proposée ni dédommagement. Déçus et ahuri par cette situation nous avons préféré quitter l’établissement le jour même sans avoir utilisé la chambre. Nous avons adressé notre plainte au manager par mail. En échangeant avec ce monsieur, nous avons vite compris l’attitude du personnel : aucune excuse, aucune remise en question, estime que la chambre est digne d’un hôtel 4 étoiles en Belgique. Bref si vous voulez éviter de jeter 500€ par la fenêtre, passez votre chemin.