Attempted to access the cafe earlier in the day but was told it was closed (at midday) - understand it was a late request. Customer service is based in the UK after hours and Bondi in the day - lovely staff who attempted to help, but obviously not great being remote. Slightly disconcerting that the front door takes ages to close - anyone can walk in off street if you don’t wait around for front door to secure itself! (Security risk). Was allocated the accessible room (Apt 2) which was strange as didn’t book/require and had booked many months in advance. The bathroom was flooded after showering - no counter space to place toiletries on, accessible bathroom door which not ideal for able bodied guest. Couldn’t not offer a change of rooms due to max capacity - so not really happy. Could hear neighbours and those in the hall like they were in my room- paper thin walls. Was clean, plenty of towels, hanging space, small fridge, kettle and tea - so not a complete right-off for 1 night stay, but won’t be back.
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