RHOUSE Cusco

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Excellent Hospitality This was our first time in Cusco and a lot of adjusting to less “city-like” etc. so we didn’t have high expectations of a 5-star stay but this place was perfect for our family and the hosts were excellent. We felt safe as they locked up at night, breakfast was included, gave us great recommendations for food places, gave us cocoa leaves for the altitude adjustment. Nice place to stay if you’re looking to explore and need someone knowledgeable about the city.

I want to start by saying that I love Cusco—this city is incredible, and absolutely worth visiting. But my experience at Rhouse was disappointing not because of the cold or minor inconveniences, but because of how the staff handled our discomfort. The room was freezing at night, and there’s no central heating—only a single small plug-in heater, which wasn’t enough for two people. I politely asked for a second heater. The response? A flat “no.” No explanation. No attempt to help. Just “no.” It was only after I said I would leave a review that they suddenly said, “Actually, we can bring you another heater.” That moment told me everything I needed to know about their approach to service. It’s not about guest comfort—it’s about protecting their image. I wasn’t even planning to leave a review at all, despite the cold, the lack of hot water, or the weak Wi-Fi—all of which were mentioned in previous reviews. I was willing to let it go. But what I can't ignore is how they chose not to help until they felt pressured publicly. This isn’t about amenities—it’s about how you treat people. They could’ve done better, and they chose not to. That’s what guests should really be aware of. Cusco is amazing. Just be thoughtful about where you stay.

Nice and clean property! Beautiful view and friendly staff! Would go again!

The hotel provided a nice stay for our 1 night in Cusco. It was about a 15 minute walk to the city center which is where most of the restaurants and shopping are. Only issue, which was nothing the hotel could control, was a lot of local dogs barking during the night.