Marquis Suffolk

Having visited The Marquis for Afternoon Tea last week, I returned this morning to have a Gel manicure in the onsite Spa. The Spa, situated downstairs, has a welcoming and relaxing feel to it. I was greeted by Lauren H who led me through to one of the treatment tables. From start to finish, I experienced a professional and friendly service. Everything was very luxurious and comfortable. Lauren was very professional in all she carried out, frequently checking I was OK with the next part of the treatment. Other staff were equally as friendly and I was left feeling a very valued customer. This was a treat for me and one which will definitely be repeated. Afternoon Tea should also be mentioned. We were lucky the weather was hot and sunny and we were able to sit on the outside terrace. After a short delay our 'Tea' arrived and consisted of sandwiches, scones, cream , jam and a selection of exquisite pastries and cakes. I would definitely recommend a visit. The ambiance is such that you happily 'lose' yourself. The views across the countryside and Italian gardens add to the feel of a 'mini' stay, albeit only a few hours away from the hustle and bustle of everyday life.

A physically beautiful and comfortable hotel & Spa with friendly and courteous staff but a real lack of Management 'presence'. Complaint re rug trip hazard in bedroom never was dealt with in the 4 nights we were there. Room was not serviced at all on one day. No robe or towel was available on 1 of 2 visits to the Spa - had to fish a robe out of dirty linen basket. Food was tasty but too elaborate - did not recognise veg served with the plaice, which was the only main fish dish, other than a pasta one. Menu never changed. Dining staff were very pleasant but inattentive. No obvious system for feeding back comments direct to the hotel. Not good value for money.

Went for Sunday afternoon tea. Food was brought out quickly and tasted fine, however sandwiches and scones were dry. Drinks order didn't arrive twice and wrong milk was brought to the table. Waiter didn't ask for our tea order and had to be repeatedly flagged down for orders. Not up to the standard of a supposed high end venue. Suspect there's a staffing/ management issue. Would like to give it another try, but won't be recommending.

We went for Sunday lunch as a family, 2 adults, 2 children. Restaurant was very busy. We were told we could have some drinks on the terrace as we were early. We sat out there and it was empty, only for staff to be stood talking, we had to go and ask for menus etc, go and ask again for another drink etc. Staff are quite young and quite unattentive and oblivious to people’s needs it seems. Food was nice, however restaurant is quite cramped, felt like we were out to dinner with the people next to us! Beautiful setting and building, just needs to get the service better in my opinion. We will return and give it another go but I am in no rush…

Where to start.. thankyou to all the staff at the marquis you are all brilliant. We felt incredibly welcome from the moment we turned up. We was taken to our room which was so so beautiful. Our balcony overlooked the outside pool and we had front row seats for a beautiful sunset. The restaurant is stunning with a country side feel. The food was amazing, highly recommend the duck starter and steak main. We was absolutely stuffed and sadly couldn't order desert. The staff also kindly gave us a congratulation dessert to share with a glass of champagne each which was really a nice touch. We both slept like logs, the pillows are very comfy and the bed was nice and firm. The next day we got ready for breakfast, again that was very tasty and cooked lovely. Afterwards we indulged in the spa facilities. The full body massage was a dream, we both felt so chilled and relaxed. Afterwards we went and sat round the stunning pool, we used the jacuzzi and sauna. We truly felt amazing after our stay with The Marquis. We will absolutely be returning. Cant wait to come back and stay. Thankyou for everything. Olivia and Matt :) x

Omg amazing Spa/overnight stay. The attention to details amazing & nothing too much trouble for friendly staff. The Spa was fantastic, hot & cold drinks on tap. Good secure dressing room. Went with group of friends & really could not fault it. Treatments were amazing & staff so efficient & friendly. All meals excellent & vegan/vegetarian menu had very good choices. Really couldn’t fault it at all. Will definitely visit again.