엠버시 스위트 바이 힐튼 신시내티 리버센터

NICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG

It doesn’t even deserve 0 stars!!!This has been the worst first experience here or at any hotel I’ve ever been to! By the way, I never leave reviews for anything. Our first room (218) had a mouse nest, feces, and urine all over the the pull out bed. Tiffany (room manger) ensured a room change or some type of compensation. The GM stated no room changes were allowed, however they approved it after mentioning the mouse nest/waste all over the bed. Tiffany (the room manager and the only person that actually tried to help) told us to go to the lobby to get a new room assigned. However, the “acting” manager instructed us to wait until all other customers were checked in (over an hour wait) before he could assist. After an hour wait, he then said no rooms could be changed. They instructed us to bring our personal belongings to store at the front desk while we go to the Reds game. When we took everything down to the desk, they set us up in the the second room (208), which had stained sheets and a FLOODED FLOOR! Yes the floor was soaking wet from the air conditioning unit malfunctioning. They finally set us up in a third room and stated they would provide sheets and linens for the pull out bed - they did not. They failed to make anything right with this situation and made this trip absolutely miserable. Also, all phones were down for some reason - probably so nobody could call in and complain about all of the issues. This has been the worst experience at any hotel and I would never stay here or recommend this hotel to anyone! Even with the robotic statements, “if there is anything I can do…” and then do nothing… my family will not stay at this horrendous hotel ever again!

We always enjoy this hotel for concerts at Icon Festival Stage. A quick, scenic walk over the bridge takes you to a plethora of restaurants and bars, sportsball and music venues.

This has been my 2nd time here and the last few times I’ve been there have been absolutely amazing! Met some great people and have had an all around an amazing time there. Will be my go to place anytime I visit the Cincinatti area! :)

We enjoyed the location of this hotel as well as the breakfast in the morning was fantastic with so many options including healthy.

No room upon check in Our room was not ready. We were told to go to the baseball game and check in on return. That is unacceptable! I did not reserve a room to not be able to use it.