호텔 버전 마키 시타델

Stayed for 4 nights as part of a 3 week europe trip. I booked a deluxe room and there was an issue when we arrived where they tried to put us in what looked like a superior room (although insisted it was a deluxe), I could see the car park from the terrace. Julie in reception was amazing and upgraded us to a citadelle view deluxe which looked just like the pictures of the room I booked but better. She was the best and deserves a promotion, she helped us throughout our stay with a flight issue we had too. Beautiful room, very quiet, amazing pool, breakfast was excellent, spa and massage with Alice was superb. No shade on the patio which would be something they could look at improving. One minor observation, the reception staff work so hard and do everything, shuttle, check guests in and out, show you round the property that they really need more staff doing this and another shuttle too. We took advantage of the shuttle each night down to bonifacio, last pick up was 11pm. We only had one issue with this when another guest jumped in the car we booked so we had to wait longer, they should take a note of room numbers/guest names when you call to pick up to fix this and get another shuttle for peak times. We were on holiday so it was only a minor pain. This could be improved easily.

The hotel is absolutely beautiful, clean and modern. However I didn't think the staff at front of house were very experienced or really deliver a 5 star experience. They have to serve as reception, bell boy, driver into the town and concierge. They were not the best concierge and were not too bothered about helping with needs. If you want to stay in a modern hotel and don't care about the service then this place is great. I would also say it's catered for French tourists only.