I stayed at the property once before in April of last year. I had a satisfactory experience during that visit, so I opted to stay at this property once again. This time around I could the experience to be less than before. I checked in using the Marriot Bonvoy app. Same as before, the app only showed me the assigned room number and has no mobile key. I checked in at the front desk and felt as though I was bothering the staff member who assisted me. I was told the mobile key was activated and would work by the time I got to the room. Three tries/trips later it still does not work…the only Marriott property where I have ever had this issue. While checking in, I was told ‘of course, you know the pool is closed.’ Just how exactly would I have known this? I see a pool closure message is posted on your website today but who keeps checking the website page once the reservation is made? I was glad to see that at least the fitness center was open although accessing it through the poll area was a bit of a hazard with the work taking place. I was also told the Concierge Lounge was closed (one of the reasons I chose this property). Apparently, it is closed most of the weekend, from noon Friday through Sunday evening. I struggle to understand the logic. Clearly, you only cater to the Monday thru Friday crowd and everyone else is on their own. I am curious about something. If I go on your website to book a reservation for Saturday night, I am presented with an option to pay more for Concierge Lounge Access. How do you justify charging folks 40+ dollars more for a service not being offered? The room was very spacious and modern, but two things made it a lackluster experience. The first was the smell that hits you as soon as you walk through the door. I am not sure what It was, but it certainly wasn’t pleasant. The second thing is how poorly the room was cleaned. It was borderline between being acceptable and going to complain. I opted to just deal with it, but I certainly do not feel I should have been using a washcloth to wipe who knows what off the floor. This was not a great stay. Knowing what I know now I certainly would have opted to stay at one of the other Marriott properties in the area.
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