컨트리 인 & 스위트 바이 래디슨 쿤 라피즈 MN

Trip.com messed up my booking. I was supposed to have a jacuzzi suite and their booking info did not match. Neither did the booking number. The hotel did fix it. The pool was cold, the hot tub was not working properly. The jacuzzi in the suite looked clean until we added water and used the jets, it was nasty. So we drained it and filled it again. Also the couch bed was dirty, lots of food stuck in it, and the sheets were dirty on the couch as well. The overall room was nice. Loud because of renovations.

It has Potential - Send Help Choice Hotels / Radisson Decision Makers - This property needs some attention. Examples: (1) Bathroom door was unpainted (factory primer only) and stained. (2) Tub Floor has a lot of give (improper floor prep during install) creating a potential hazard. (3) Holes from removed pics (see picture). (4) Sheer curtain panel missing. (5) Limited lighting throughout. The 2 lights on either side of bed (attached pic) are the only lights on this half of the room. (6) Bathroom light & exhaust fan on one switch. An actual exhaust fan is great, but very loud at night - turning on bathroom light wakes the room. (7) Latex glove piece stuck in molding (see pic). (8) Bath towels - some were stained. All were worn out (very thin w/some holes) and rough. (9) Luggage valet stand had bent leg. Leg on left side of attached pic was 2+ inches off the ground. Bending it back was not an option as this type of metal would have snapped. (10) Air Condition - Motion control on/off - Room rate should cover using the A/C to my liking. Otherwise, offer an option to add this comfort. Waking up hot in the middle of the night is not enjoyable. Long post, but this property could be a nice place to stay. Just needs some help. Muddy's is a great bar next door.

The hotel was very convenient. The breakfast was good. Our key card was a problem.; we had to keep getting it reset.

Didn't acknowledge that ******* changed my schedule to staying Sunday August 10 only. When I got home that evening I started having itch issues on my legs that continues to get worse due to bed bug bites. I have stayed many times over the past six years through construction etc. but never ever expected this to happen. They kept a extra nights payment, an not working with ******* due to their own mistake not Expedia's.

Room unclean and loud event near room The rooms look updated but walls in bathroom were dirty and putty all over the wall. Before customers checkin I would make sure it’s ready. We are not fussy but to raise the bar, clean and make sure holes in walls are covered. We also were placed near an event room with band/DJ music and so loud.

I had a man from the front desk walk in on me changing. he did not once address himself before entering nor was he part of house keeping since they had been by about 30 minutes before the incident. when i went downstairs to the front desk to confront him there was no one down there but him hiding in the back. so i sat there and he never came out so we left.