컴포트 인 & 스위트(Comfort Inn & Suites Michigan City)

It started with calling the hotel to make sure we can have a crib set aside and to have a late checkout, man said crib would be set aside and noted that we would have late checkout for noon. Upon checking in, we were told we will not have a crib. When entering room, door would not lock or close. TV was not working either. Front desk changed rooms for us. Toilet was clogged, and bathroom door would open when closed. Vending machines and elevator was out of order. Pool was not filled completely and water was freezing cold. Staff was completely rude when we were asking questions. On checkout day, we had staff trying to walk into the room at 11. I explained to the staff and showed them the call log stating I spoke with an employee about our late checkout. It seems like when our room was moved they did not update the notes. At 11:30 we were being kicked out being threatened to be charged for another day. I have never felt more disrespected, we were traveling with our two year old child and we’re planning to leave at 12:00 as we were told over the phone. Will definitely not stay at this location again.

Ease of check in.. quiet.. but it was a Sunday nite.. it was unplanned stay.. stayed due to weather conditions... nice port in the storm!

Double roll, locking, toilet paper holder was empty. Beds too high. Stained hand towel. Tub drain stopper was sitting on side of tub. Hair in tub. Only warm water in tub. Warn bath mat. Tv provider was poor.

Front desk person was awesome but the phone in the room did not work. The tv was a fiasco the way its setup. You need two remotes to work it and no channel guide in room to see what you want to watch. Breakfast was bare minimum for choices

Building looks like it’s in the process of a much needed renovation. Room was fine except for it was across from the elevator which made a horribly loud bing sound every time it arrived and left. Not able to sleep bc of the annoying sound. Not a great experience.

The gentleman at the desk when we checked in was the best greeter I have seen in a long time. So happy, friendly, and polite. Thank you and thank him for us as well. 10/21/23

Property was conveniently located off the highway (I94) and also close to Indiana Toll Road. Gas stations next to hotel and restaurants close by. Convenient location for Notre Dame football games for those who don't want to travel back especially after night games.

There was no one at the desk in the evening and morning. You had to ring bell before someone came. Coffee was very weak. Breakfast was not stocked. Looked like left from day before as is. Orange juice came out as water. Usually stay at Comfort Inns because of certain standard. This felt more like a 2 star hotel.

Bathroom sink drains too slow. Bathroom door hinges were unstable iron did not work and iron board legs were missing screw to secure board and board was at an angle iron could slide off! But again iron did not work. Bed was extremely comfortable